FAQ｜aeom

〔颱風營業異動〕 7/11(六）aeom大安門市將店休一日。

BRATOP 任選『買六送一』〔發熱系列除外〕

〔颱風營業異動〕 7/11(六）aeom大安門市將店休一日。

BRATOP 任選『買六送一』〔發熱系列除外〕

〔颱風營業異動〕 7/11(六）aeom大安門市將店休一日。

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x NT$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

FAQ｜Membership and Account

How to become a member at aeom, and create a new account?

How to place an order and checkout?

Forgot your password?

Will my account be restricted for frequent cancellations or returns?

Can I change my invoice type to mobile or physical invoice?

How can I correct an incorrect Company Tax ID Number?

How can I correct an incorrect member email address?

How can I get discount codes and use referral codes?

Will my store credit and discounts be returned after a refund?

What are aeom points and how do I earn and use them?

使用活動優惠後退貨，退款怎麼算？

FAQ | Product Information & Size Guide

How to choose the right size? Is there a margin of error?

Are light-colored items see-through? How can I avoid it?

How should I wash and care for my clothing and accessories?

May I try on the clothes?

Will dark-colored garments fade?

How should I care for leather and coats?

Can I return an item if it was damaged due to improper washing?

Are there any washing tips to extend the life of my garments?

Does aeom have physical stores?

How can I stay updated with aeom news and offers?

Is aeom a brand from Taiwan?

What occasions are aeom pieces suitable for?

FAQ | Orders and Shipping

How can I check my order status and progress?

Can I purchase aeom products through Facebook or Instagram?

How long will it take to receive my order after purchase?

Why does it show that the item or promotional gift is sold out at checkout?

Can I change the color or quantity of my order?

Can I split or combine orders for shipment?

How can I update my account information or shipping address?

What payment methods and shipping options does aeom offer?

What should I do if my payment fails?

What is the refund process?

Why does my order show as shipped but I haven’t received the package yet?

Can I specify the delivery time after placing an order?

What should I do if I’m traveling abroad and unable to pick up my order in time?

What should I do if the recipient name or phone number is incorrect for convenience store pickup?

What should I do if the package is marked as delivered but is damaged or I haven’t received it?

How can I return or refund an item that doesn’t fit? What should I do if I receive a defective product?